Service Adjustments related to Coronavirus… More
Temporary Service Adjustments during Buddha’s Birthday Holiday in Hong Kong SAR… More
UPS Services to and from India… More
Services may be impacted by Brexit… More
Temporary Service Suspension due to Heavy Rain in Parts of Japan… More
Customs regulations and requirements for import or export of medical supplies and equipment… More

Track a package or search

Customer Support
Locations
Hong Kong SAR, China – English
- Hong Kong SAR, China – English
- 香港特別行政區,中國 – 中文
Select Another Country or Territory
Log in / Sign up
Log In

Quick Start
Hello. Get Started with UPS.
- Track
  
  Tracking Numbers
- Ship
- Quote
- Locations
- Pay Bill
Tracking
Quick Links to Track

Track & Tracking History

Change Delivery

Manage/Inbound Outbound Deliveries:
Quantum View - for Large Enterprise Businesses

Explore All Tracking
Shipping
New Shipments

Create a Shipment:
Package & Freight

Calculate Time & Cost

Schedule a Collection

Manage Online Orders:
Marketplace Shipping

Create a Return

Explore All Shipping

Existing Shipments

View Shipping History

Void Shipment

More Shipping Options

Batch File Shipping

International Shipping

Create Import:
UPS Import Control

International Toolset:
UPS TradeAbility

Service Guide

Order Supplies
Services
Delivering possibility.

Remarkable services that go beyond shipping and tracking to help you expand your business.

Discover UPS Services
By Type

Shipping

Tracking

Billing

Contract Logistics

Integrating UPS Technology

Explore All Services

By Size

Individual Shipper

Small Business

Track a package or search

Home
Shipping
Schedule a Collection

Schedule a Parcel Collection

Request an on-demand pickup for your UPS ground, air, and international shipments.

Be Unstoppable.

Grow your business in Intra-Asia markets and save up to 60% on shipping using code 2021HK.Open the link in a new window

View Promo DetailsOpen the link in a new window

Your total shipment is more than 4400lbs or 2000kg and requires approval. When you've completed your shipment, contact UPS to schedule a pickup.

Contact UPS Customer Service

Information

A Smart Pickup has been scheduled previously. No further action is needed. Thank you for choosing UPS.

Want a free option? Drop off your parcelThis will open a new window at any UPS Access Point™, The UPS Store®, or other nearby location.

Enter Pickup Information

Required fields are indicated with Required.

Shipping Label Questions

Shipping Label Questions Do you have pre-printed

UPS Shipping Labels

A UPS shipping label is needed for us to process your shipment. Shipping labels are generated when you create a shipment on ups.com, with UPS WorldShip, or with UPS CampusShip. The sample below illustrates a valid UPS shipping label generated by one of our shipping systems.

UPS Shipping Labels

for your shipment? Required

Yes

You selected no pre-printed labels.

Did you know you can create labels and schedule a pickup using UPS Internet Shipping?

You will need to Log in for this option.

Continue scheduling a pickup using UPS Internet Shipping.

To schedule a pickup without labels (your driver will bring shipping documents), continue below.

I will

If you want to use cash to pay your driver for shipping charges, select the check box. Do not select the box if you want to use a payment card or a UPS account. The total amount due to the driver will be listed when you finish and verify your collection request details. Your driver will bring the required shipping documents. Please note that a valid, officially recognised photo ID matching the person tendering the shipment will be required when paying with cash.

pay my driver

using Cash

To schedule a pickup for this shipment contact UPS.

Pickup Information and Location

Charges can not be billed to this account, please select another account or payment option.

UPS Account Number:

UPS Account ZIP Code: Required

Schedule your On-Call Pickup using this account's Pickup Location

To request a Smart Pickup for this Pickup Location, go to Request a Smart Pickup.

to see the pickup location details for your account number.

Company or Name: Required

Contact Name:

Street Address: Required

Suite / Room:

Floor:

Residential Address

Country or Territory:

Hong Kong SAR, China

District: Required

City: Required

Telephone: Required

Ext.:

The City, State, and Postal Code combination you entered appears to be incorrect.

Use one of the suggested combinations below:

Use or change the original combination entered.

{City}, {State} {ZIP}

Service and Package Information

Weight must be entered as a whole or half number in your country or territory's supported delimiter format, for example (1 or 1.5) and (1 or 1,5) where applicable. Please correct and submit again.

The weight of all your pallets combined may not exceed the numeric value 99999 in lbs or kg. Correct value to continue.

Select the number of packages in your pickup, as well as the UPS Services indicated by your UPS Shipping Labels.

Select the number of pallets in your pickup, as indicated by your UPS Shipping Labels.

UPS Worldwide Express Freight only accepts pallets, you must create separate pickup requests for other package types.

Package(s) in Your Pickup:

Total Weight of Your Pickup: Required

Kg.

UPS Services in Your Pickup:

Note: The UPS Service(s) you have selected do not match the services associated to the Shipping label(s) entered above.

This is a pallet pickup request

To schedule a pickup for this UPS Worldwide Express Freight Shipment contact UPS.

What is a pallet

UPS Worldwide Express Freight^TM Pallet Request

Note: Pallet collection requests are only valid with the UPS Worldwide Express Freight^TM service, and must be for international air freight shipments secured on pallets.

If yours isn't a UPS Worldwide Express Freight shipment, deselect the pallet collection request checkbox to choose from other UPS services or package types. Review the weight and size limits for details on size limits for your shipment.

Pallet(s) in Your Pickup

Pallet Weight: Required

Kg.

Total Weight of Your Pickup: Required

Kg.

Dimensions of your Largest Pallet:

Pallet Dimensions:

Length: Required

Width: Required

Height: Required

Use the same values for all pallets?

(For pallets, the value entered for Length must be greater than or equal to the width value.)

Pallet Contains Dangerous Goods

what's this

Review the Raw Wood Guidelines to see if they apply to your pallet.

Does your pickup contain:Items that weigh more than 32 Kg.?

Does your pickup contain:

Items that weigh more than 32 Kg.?

Yes

Only documents of no commercial value?

Yes

Pickup Date and Time

There must be a difference of {0} hours or more between Earliest Pickup Time and Latest Pickup Time. Please select different times for either or both.

Pickup Options:

To schedule a pickup for this UPS Worldwide Express Freight Shipment contact UPS.

Liftgate on Pickup

Drop-off Date:

Drop-off Locations:

No UPS Facility results were found.

This UPS Worldwide Express Freight™ shipment requires assistance. When you've completed your shipment, contact UPS to schedule a collection.

Contact UPS Customer Service

Directions to Loading/Unloading Area

Hours of Operation:

UPS Location Latest Drop-off Time:

What time will your shipment be dropped off?

AM/PM Selection

(local time)

Pickup Date:

Earliest Pickup Time

Select the earliest time that your shipment will be ready for pickup.

Earliest Pickup Time:

Earliest Pickup Time: AM PM

Latest Pickup Time

Select the latest time at which UPS will be able to gain access to your shipment.

Latest Pickup Time:

Latest Pickup Time: AM PM

Additional Pickup Information

Preferred Pickup Location:

Pickup Reference

A pickup reference is an identifier that you define when you are scheduling a pickup. This reference could be a purchase order (PO) number, a customer number, a company name, a Bill of Lading number, or a phrase that identifies that shipment -- such as "10 crates" or "gift for Mum." A pickup reference can be any combination of letters and numbers up to 35 characters.

Pickup Reference:

Specify the destination country/territory and any optional instructions for the UPS driver:

Destination Options

Delivery Options:

Ultimate Destination Address Information

Country or Territory:

No UPS Facility results were found.

This UPS Worldwide Express Freight™ shipment requires assistance. When you've completed your shipment, contact UPS to schedule a collection.

Contact UPS Customer Service

Pickup Notifications

Pickup Request Confirmations

Enter a mobile device number to receive SMS confirmation of this Pickup Request.

Mobile Device Number:

Language Format:

Enter up to five e-mail addresses to receive e-mail confirmation of this Pickup Request.

E-mail Addresses

Enter a personalised message to be included in your e-mail confirmation.Required

Your E-mail Address:

UPS will notify you if there is a problem sending any of the e-mail notifications you requested for this pickup request.

- This application provides you with the ability to send a message via electronic mail to a contact person at the requested pickup location. You agree to use this message service solely to communicate information related to the shipment and to transmit only lawful messages that do not include lewd, offensive or illegal content. In no event shall UPS be liable for the content of the message or any failure or delay in the transmission or receipt of the message.

Shipping
Schedule a Collection

Collections Request Status Collection History

Related Information

Create a Shipment:Package & Freight
Calculate Time & Cost
Manage Online Orders: Marketplace Shipping
Create a Return

Customer Service

Help Centre
Get Started with UPS
Change Delivery
Claims Support

Email UsOpen the link in a new window
Call UsOpen the link in a new window
See All Contact OptionsOpen the link in a new window

This Site

Tracking
Shipping
Services
Locations
My Profile
Communication Preferences

Company Info

About UPS
Media RelationsOpen the link in a new window
Investor RelationsOpen the link in a new window
CareersOpen the link in a new window

Our Other Sites

UPS CapitalOpen the link in a new window

Legal

Global Home
Protect Against Fraud
Service Terms and Conditions
Website Terms of Use
Privacy NoticeOpen the link in a new window
Cookie Settings

Schedule a Parcel Collection

Be Unstoppable.

Information

Enter Pickup Information

Shipping Label Questions

Pickup Information and Location

Service and Package Information

UPS Worldwide Express FreightTM Pallet Request

Does your pickup contain:

Pickup Date and Time

Destination Options

Pickup Notifications

In This Section

Schedule a Collection

Related Information

UPS Worldwide Express Freight^TM Pallet Request