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Report Package Problem

Enter the UPS Tracking Number and indicate if you are the shipper. Required fields are shown in bold.

Package Information

Claims Process

Learn about the online process for reporting a lost or damaged package and for reporting a C.O.D. payment that was not received.

Check Claim Status, Submit Documents or Cancel a Claim

Monitor the status of your lost or damaged package or uncollected C.O.D., submit documents in support of a claim, or cancel a claim from the Check Status page after entering package details.

Claims History

View the history of your lost or damaged packages or the history of your uncollected C.O.D. searches filed with UPS.

Claims Preferences

You can customize your preferences to determine how information displays in Claims History.

Preventing a Claim

Learn how to prevent a claim through these helpful suggestions developed by UPS packaging engineers.


Customize the claims process by using available administration functions.

Note: Requests for Guaranteed Service Refunds (GSRs) can be made online at the UPS Billing Center (U.S. only). Requests can also be made by calling 1-800-PICK-UPS® (1-800-742-5877) and saying "Refund." For details regarding the terms of UPS's liability for packages that are lost or damaged, or for C.O.D. shipments for which you did not receive a payment, please see the UPS Tariff/Terms and Conditions of Service. For problems other than those listed above, please contact UPS by selecting the link below.